We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling and/or rescheduling an appointment.
This allows the opportunity for someone else to schedule an appointment. Massage Therapists earn their living for themselves and their family based on clients honoring their appointment obligations.
If you are unable to provide 24 hours advanced notice upon cancelling and/or rescheduling your appointment, you will be charged a $25.00 late cancellation fee by the local Massage Advantage Center that your appointment was scheduled with, even if the client secured the appointment by purchasing a massage from an outside company.
In lieu of the $25.00 late cancellation fee, the client can voluntarily choose to forfeit their massage by applying their voucher/redemption code as payment.
For clients who have cancelled or rescheduled less than 24 hours in advance for multiple appointments, a $25.00 late cancellation fee will be applied for each appointment or multiple massage purchases can be forfeit by applying the amount of vouchers/redemption codes required as payment for the number of late cancellation fees.
NO-SHOWS
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a no-show and liable under the 24 Hour Cancellation Policy.
The client will be charged a $25.00 late cancellation fee by the local Massage Advantage Center that your appointment was scheduled with, even if the client secured the appointment by purchasing a voucher code from an outside company.
In lieu of the $25.00 late cancellation fee, the client can voluntarily choose to forfeit their massage by applying their voucher/redemption code as payment.
For clients who have no-showed multiple appointments, a $25.00 late cancellation fee will be applied for each appointment or multiple massage purchases can be forfeit by applying the amount of vouchers/redemption codes required as payment for the number of late cancellation fees.
